I always call on the services of JTM in any organisation I've worked in. They are in my experience the clear leaders in multi-channel and combine this with a great understanding of the challenges facing all retail sectors
Success
Multi-channel
We live in a multi-channel world. Think how often your customers could potentially switch channels every time they interact with your brand. They might:
- Receive a promotional email or catalogue, which prompts them to visit your website
- Research the product they are interested in online
- Decide to reserve their chosen product online and collect at their local store
- Opt to receive a text alert to tell them when their item is ready for collection
- Decide a few days later that the item is not suitable and call your contact centre to find out how they can return the product
Multi-channel retailing is what we do best and with its continued growth, businesses can no longer afford to ignore it. We will work with you to implement an effective multi-channel strategy, demonstrating where you can save money and where you should invest. We will ensure every one of your shopping channels complements the other and that your customers can delight in a consistent experience across each of them.
Proven Expertise and Success in
- Multi Channel Strategy and Mapping
- Trading Your Site
- Innovation
- Customer Experience
- Maximising Sales
- Content Strategy
- Retail Designs
- Order on-line, collect in store