We always call on JTM Partners for both thought leadership and practical implementation for all aspects of Multi Channel. JTM Partners are and remain a key partner in our ongoing developments

Tim Stacey
Multi Channel Director, Alliance Boots

Success

We turned one retailer from loss-making to profitable within 2 months

Credentials

Our team has developed many services and operations, such as Europe's leading multi-channel retailer (Forrester), 17 country-specific financial websites, Amazon Wish List and global CMS, Click and Collect, Text and Take Home.

We have also set up ecommerce websites from scratch, redesigned sites and launched new product categories. One thing they all have in common is that they are still in use and still profitable.

We have been recognised with several Retail Week awards: Multi-channel Retailer of the Year and Innovation of the Year, along with recognition for some of the leading broadband and web 2.0 developments. One of our founders has been voted by our peers as one of the most influential people in ecommerce in the last 10 years.

Recent achievements include:

Taking a stand-alone website from a loss to a profitable multi-channel offering within six months
Doubling the profitability of a specialist retailer and owning 40% of the market (up from 19%)
Driving £2m of incremental sales through an on-line marketing campaign
Designing and developing a multi-million pound global operation, saving millions by leveraging existing assets of a retailer and deploying pick, pack and despatch from an existing single warehouse and logistics chain. This resulted in the first 5-star rating by New Media Age on service, with the ability of delivering a product within 16 hours of order anywhere in the UK.

Who have we and who do we work for?

Alliance Boots
Amazon
Argos
Argos Business Solutions
Currys
Ernest Jones
Halfords
H.Samuel
Interflora
Marks & Spencer
Norwich Union
Sainsbury's
Shop Direct
The Wine Society
Waterford Wedgwood Group
NEC Group

What can we do for you?

At JTM Partners, we like to think long-term, build lasting relationships and get under the skin of your brand, your business and your customers. We believe in a no-nonsense and honest approach. If we can fast-track any of your decision-making then we will. If we think that an idea won't work, we will tell you. Our aim is to help you to maximise profits, avoid costly mistakes and leave you satisfied with a successful operation that you can build upon.